We will refund or reschedule students cancelling more than 48 hours from the scheduled
pool session if they have paid for the course in advance. Cancellations and no-shows
under 48 hours forfeit full class fee and are not eligible for refund. Students paying
at the pool who cancel under 48 hours or no-show will be assessed a $25 reschedule
fee in addition to the class amount on the next attempt to arrive for class.
Open Water Referral/Diver, AOW, Rescue Pool Sessions
If cancelling less than 48 hours before scheduled pool session or a no-show to class,
a $25 rescheduling fee applies.
Open Water Diver/AOW/Rescue Certification Dives
One week cancellation notice applies before scheduled Open Water Dives. If student
does not contact Trinity Diving to cancel and does not appear at the dive site, a
$100 rescheduling fee applies and scheduling into the next OW course will be at the
convenience of the next available time based upon staffing, class schedule, and weather,
DM candidates have custom schedules that rotate around other classes. Speak with
your instructor for further information. A candidate who no-shows or cancels 24 hours
or less prior to a pool session or dive open water dive 3 times during their candidacy
will forfeit all class fees paid and be removed from the program
There are two refund conditions:
Open Water Diver switching to referral - If a student signs up for the full Open
Water Diver class and decides to become a referral, Trinity Diving will refund the
difference between the full course and referral course (ONLY if the student has not
done any of the open water certification dives). The difference between the two courses
is all that is refunded regardless of how far the student has advanced in pool sessions.
There are no refunds for eLearning.
Paid for course but desiring refund before any work completed - If a student has
not started coursework and decides to withdrawal from class, a full refund of the
class fee and/or deposit will be given if student provides Trinity Diving 72-hour
notice. If under 72-hours, $25 fee will be forfeited and the remainder of the paid
balance (if there is any) will be refunded.
Instructors will not hold back the students who were on time and ready to learn.
The tardiness of one (or more) individuals is unfair to those who were on time. Students
are expected to be at the pool by 8:30am. We understand unforeseen issues with traffic,
construction, etc., and provide a 15 minute grace period. Any student arriving at
the pool after 8:45am will not be permitted to participate in that day’s class and
will need to reschedule (rescheduling above). If there is a very small class and
there are no students present by 8:45am, all students will be subject to no-show
policies (see above). This will apply even if instructors are still in the process
In addition, being present at the pool means being INSIDE. If you are in the wrong
place or waiting for staff in the wrong place, staff members will not attempt to
find you. They are too busy with other students. Sitting in the parking lot and not
walking inside until after 8:45 is considered late. No exceptions.
At Trinity Diving we strive to have low student to instructor ratios to make for
the best experience for our students. We do not overbook classes and we schedule
additional staff as needed. In addition, attendance is paramount to success. As a
result, the following policies are in place.:
Trinity Diving reserves the right to refuse service
There are particular grounds for dismissal as a student. This includes acting in
a manner that is blatantly unsafe for others around you or yourself (after being
warned); blatant disrespect for Trinity Diving staff, Aquatic Center Staff, or other
students; behaviors that reflect negatively toward Trinity Diving as a whole, any
of its employees, or other students; or engaging in illegal activities during training
or while in training locations.
The above list is not all-inclusive.
If an Open Water student is dismissed at a time prior to Open Water Dives, they will
be refunded the difference between referral class and full class regardless of progression.
E-learning is non-refundable at any time.
All students in any other course will not receive refunds if dismissed regardless
*We simply ask you use common courtesy, respect your peers, and do not engage in
dangerous or illegal activities during your time with Trinity Diving. Our staff is
very relaxed, but unacceptable behavior will not be tolerated*